Privacy Policy
Last updated: October 11, 2026
The short version
We are not in the data business. Backing & Score uses no advertising trackers or behavioural profiling. We do not sell, rent, or trade your information, and do not report your listening or practice history to publishers.
We store account data, work you choose to save and the operational data described below — and if you use StageScore, our app for the music stand, we store nothing at all, because it has no account and never talks to us.
1. What we store, and why
Every item below exists because a feature you asked for needs it. These records support your chosen features, access and operation of the service; they are not used for advertising or resale.
- Your account: name, email address, and — if you add them — an avatar, cover image, and short bio. Needed because the platform has a sign-in.
- Sign-in sessions: a session token, plus the IP address and browser user-agent of the device that signed in. This is how you stay logged in and how you or we can spot a session you do not recognise. Sessions expire and are deleted.
- What you make and save: favourites, collections, uploads to your drive, and your membership in a teacher's classroom. This is your content; it exists because you created it.
- Your streak and level: a handful of running totals — your XP, your level, your current and longest streak, your total time practised, and the date you last practised. When you finish practising, the length of the run is added to those totals and the run itself is thrown away: these totals do not create a history of pieces, tempos or individual practice sessions.
- Optional music-book progress: when you turn on saving, we keep your current checkpoint for each chapter: the book and score revision, the selected practice segment and tempo, and your own status or completion mark. This lets you continue on another device. It is private to your account; it is not a record of every practice session, individual notes or audio. Turning saving off stops new writes and keeps existing checkpoints. Deleting book progress removes the checkpoints. A minimal saving preference and reset counter remain so delayed requests cannot restore deleted progress; account deletion removes these too.
- Saved Cinema work: MIDI edit drafts and packages you save to your account include score references, visual and camera settings, MIDI edits and review choices. A published package version can be read through its share link until withdrawn; copies already made by others are separate. Published community styles include their visual recipe and author label. Publishing these settings does not give access to a private source score.
- Export access: accepted video-export starts are recorded with your account and time to enforce the plan’s rolling export allowance, including cancelled or failed starts.
- Subscription status: if you subscribe, we store which plan you are on and until when.
2. What we do not do
- No advertising or audience-profiling analytics such as Google Analytics, Mixpanel or Meta pixel.
- No advertising, no ad networks, and no tracking across other websites.
- No selling, renting, or trading of personal data, in any form, to anyone.
- No behavioural profiling and no automated decisions made about you.
- No reporting of your listening or practice history to publishers or rights organisations.
- No marketing email you did not ask for. We send account email only — verification and password resets — plus notifications you switch on yourself.
3. Your microphone and MIDI instrument
Wait Mode listens to you play. That listening happens entirely inside your browser: the audio is analysed for pitch on your own device and is never uploaded, never recorded by us, and never stored. The same is true of a connected MIDI keyboard — we receive the result of the comparison, not the sound. If you use the in-app recorder, the recording is made on your device and is yours; it goes nowhere unless you choose to save or share it.
3a. Score Cinema media and alignment
Imported recordings and performer footage are decoded for preview and export on your device. Local backgrounds and typography preferences are stored in this browser where supported. Explicit uploads to Drive and saved account packages are separate cloud actions.
When you request Creator performance alignment, score note positions and performance MIDI note events are sent to our server for matching. Audio alignment sends a numerical onset envelope and MIDI events, not the raw audio recording. These alignment handlers do not save the request in the application database. Requests may generate operational logs on Cloudflare’s infrastructure as described below. Sharing an exported video with another service is your own action under that service’s policy.
4. Live classes
Live sessions are carried by LiveKit, which routes the audio and video between the people in the room. That is what makes the call work. We do not run server-side recording of live sessions.
5. Payments
Web Creator subscriptions and book purchases use Polar as merchant of record. We receive order or subscription identifiers, status, product entitlements and billing periods needed to grant access and handle refunds. We do not receive or store your card number. An app-store transaction, if offered in an app, is governed by that store’s payment process; it is not part of StageScore’s no-account data model described in section 7.
6. Service providers
Providers supporting the web features described on this page include:
- Cloudflare Workers, D1 and R2 — web hosting, account/content database and uploaded files. Requests pass through Cloudflare’s infrastructure and may generate operational logs.
- Resend — account email such as verification and password resets.
- Polar — web purchases, subscriptions and payment status.
- LiveKit — audio and video for existing live classrooms.
The web app’s cloud storage and operational logs do not apply to the separate StageScore app.
7. StageScore (iOS and Android app)
Everything above describes the web platform. None of it applies to StageScore, our sheet-music reader for the music stand:
- No account, no sign-in. StageScore is not connected to your Backing & Score account.
- Nothing is collected. No personal data, no usage logs, no analytics, no diagnostics, no tracking.
- Everything stays on your device. Your PDFs, annotations, bookmarks, jump links, page order, labels, setlists, and preferences live in the app's own storage. Backups are ordinary files you keep and share yourself.
- It works offline. The app makes no network requests of its own. The only outbound action it can take is handing a link you tap in its About screen to your browser or mail app.
- Files. It reads the PDFs you import and records their file timestamps to cache page previews, which stay on the device.
8. Keeping and deleting your data
Your account data stays for as long as your account does. Ask us and we will send you a copy of it, correct it, or delete it — write to support@backingscore.com and deleting your account removes your personal information from our active databases. Some billing records must be kept for tax purposes, as the law requires of any business.
9. Children
Younger students often learn through a teacher's classroom. If a student is below the age of digital consent where they live, the account should be created and managed by a parent, guardian, or the teacher acting with their permission.
10. Changes to this policy
If we ever start collecting something that is not on this page, this page changes first and we say so plainly. It is a short list on purpose, and we intend to keep it that way.
11. Contact
Questions, requests, or anything that looks wrong on this page: support@backingscore.com. General help lives on our Support page.